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Terms and Conditions

Last updated: March 7, 2026

1. Scope and Contracting Parties

These General Terms and Conditions (hereinafter "Terms") apply to all contracts between

Prevision UG (haftungsbeschränkt)
Korseifener Straße 39, 51597 Morsbach, Germany
Commercial Register: Amtsgericht Siegburg, HRB 18743
Managing Directors: Daniel Ruppin
(hereinafter "Komplify" or "Provider")

and the users of the Komplify platform (hereinafter "User" or "Customer"), regardless of whether the User is a consumer (§ 13 BGB) or a business (§ 14 BGB).

Deviating or supplementary terms and conditions of the User shall not become part of the contract unless Komplify expressly agrees to their validity in text form.

2. Subject of the Contract

Komplify provides a web-based SaaS (Software as a Service) platform for automated testing of websites for accessibility in accordance with the German Accessibility Strengthening Act (BFSG) and the Web Content Accessibility Guidelines (WCAG) 2.2 AA.

The platform includes the following services in particular:

  • Automated accessibility testing of websites using the axe-core engine
  • Identification of violations with severity classification (critical, serious, moderate, minor)
  • Generation of compliance reports (PDF, BFSG declaration, CSV export)
  • WCAG checklist with automated and manual checkpoints
  • AI-powered fix suggestions (optional, depending on plan)
  • Dashboard for managing domains and scan results
  • Automated recurring scans (depending on plan)
  • Scan comparison to track changes over time

Scan results are based on technical tests and do not constitute legal advice. Automated tests do not replace a comprehensive manual accessibility audit by qualified professionals.

3. Contract Formation

3.1 Registration

The contract is formed upon the User's registration on the platform and confirmation of their email address. By registering, the User accepts these Terms.

Registration via social login providers (Google, Microsoft) is also possible. The same contractual terms apply in this case.

3.2 Free Scan Without Registration

Komplify offers a free scan without registration. By submitting a URL, a short-term usage contract for a single scan is established. Scan data is automatically deleted after 24 hours.

4. Plans and Scope of Services

4.1 Free Plan

The free plan includes basic features (1 domain, Light scans) without time limitation. Komplify reserves the right to adjust the scope of the free plan at any time, provided essential features are maintained.

4.2 Paid Plans

The paid plans (Starter, Professional, Enterprise) differ in scope regarding the number of domains, monthly scan credits, available scan types, and additional features. Current plans and their scope are available on the pricing page at komplify.de/en/pricing.

4.3 Credits

Scans are billed through a credit system. Credits included in the plan are renewed monthly. Unused credits expire at the end of the billing period and are not carried over.

5. Prices and Payment

5.1 Prices

Current prices are available on the pricing page. All stated prices include statutory value-added tax unless otherwise indicated. For business customers (§ 14 BGB), prices are shown exclusive of statutory VAT.

5.2 Payment Processing

Payment processing is handled exclusively through the payment service provider Stripe Payments Europe, Ltd., Dublin, Ireland. By subscribing to a paid plan, the User authorizes recurring charges to the registered payment method. Credit card or bank details are never processed or stored by Komplify.

5.3 Due Date

For monthly billing, the monthly fee is due in advance. For annual billing, the annual fee is due in advance for the entire term. Billing begins upon subscription to a paid plan.

5.4 Late Payment

If the User is in default of payment, Komplify is entitled to suspend access to paid features until payment is received. Statutory default provisions remain unaffected.

6. Term and Cancellation

6.1 Contract Term

Paid subscriptions have a minimum term of one month (for monthly billing) or one year (for annual billing). After the minimum term, the subscription automatically renews for the same period unless cancelled in a timely manner.

6.2 Ordinary Cancellation

Cancellation is possible at any time, effective at the end of the current billing period. Cancellation can be made via the account settings within the platform or through the Stripe customer portal.

6.3 Extraordinary Termination

The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular when:

  • the User repeatedly or seriously violates these Terms
  • the User is in default of payment for more than 30 days despite a reminder
  • insolvency proceedings are requested or opened against the User's assets

6.4 Consequences of Cancellation

Upon cancellation taking effect, the account is reset to the free plan. Fees already paid are not refunded insofar as the cancellation becomes effective at the end of the current billing period. The User's data is retained and can be downloaded via the export function (JSON format). Komplify reserves the right to delete data on free accounts after 12 months of inactivity, provided the User has been notified by email at least 30 days in advance.

6.5 Account Deletion

The User can permanently delete their account at any time via the account settings. Deletion includes all personal data, scan results, reports, and the user account. Active subscriptions are cancelled. Deletion is irreversible. Details can be found in our Privacy Policy.

7. Right of Withdrawal for Consumers

Consumers (§ 13 BGB) are entitled to a statutory right of withdrawal for distance contracts.

Withdrawal Notice

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of contract conclusion.

To exercise your right of withdrawal, you must inform us

Prevision UG (haftungsbeschränkt)
Korseifener Straße 39, 51597 Morsbach, Germany
Email: info@komplify.de
Phone: +49 (0) 2294 9964780

of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We shall use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in no event will you be charged any fees as a result of such reimbursement.

If you requested that the services begin during the withdrawal period, you shall pay us an amount proportional to the services provided up to the point at which you informed us of the exercise of the right of withdrawal, in comparison with the full scope of services provided for in the contract.

Early Expiry of the Right of Withdrawal

The right of withdrawal expires for contracts for the provision of digital services when the Provider has fully performed the digital service and the consumer, prior to performance, has given express consent to the Provider beginning performance before the expiry of the withdrawal period and has confirmed knowledge that the right of withdrawal expires upon full performance of the contract (§ 356(4) BGB).

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To: Prevision UG (haftungsbeschränkt), Korseifener Straße 39, 51597 Morsbach, Germany, Email: info@komplify.de
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Komplify subscription (Plan: _________)
  • Ordered on (*) / received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Date:

(*) Delete as appropriate.

8. User Obligations

8.1 Registration Data

The User is obligated to provide truthful and complete information during registration and to update this information promptly in case of changes.

8.2 Login Credentials

The User is responsible for keeping their login credentials confidential and is liable for all activities conducted under their account, unless the unauthorized use is not attributable to them. In case of suspected unauthorized use, Komplify must be notified immediately.

8.3 Permitted Use

The User may use the platform exclusively for the following purposes:

  • Testing their own websites or websites for which they have authorization
  • Intended use in accordance with the service descriptions

The following is prohibited in particular:

  • Using the platform for automated bulk queries outside the intended functionality
  • Attempting to circumvent the technical security measures of the platform
  • Reselling or commercially redistributing scan results as one's own service without written permission
  • Scanning websites for the purpose of extortion, coercion, or unfair competition

8.4 Cooperation Obligations

The User ensures that websites to be scanned are publicly accessible at the time of the scan. Komplify is not responsible for incomplete scan results caused by inaccessibility of the website.

9. Usage Rights and Intellectual Property

9.1 Right to Use the Platform

Komplify grants the User a simple, non-transferable, non-sublicensable right to use the platform for the duration of the contractual relationship within the scope of the selected plan.

9.2 Scan Results and Reports

Komplify grants the User an unlimited, simple right of use for generated scan results, reports, and analyses. The User may use, publish, and share the results with third parties for their own purposes.

9.3 Rights of Komplify

All rights to the platform, its source code, algorithms, the "Komplify" brand, and underlying technologies remain with Komplify.

10. Warranty and Defect Claims

10.1 Quality of Service

Komplify provides the platform in the condition described at the time of contract conclusion. Scan results are based on automated technical tests using the axe-core engine and cannot guarantee complete coverage of all accessibility requirements.

10.2 Warranty for Consumers

For consumers, the statutory warranty rights for digital services pursuant to §§ 327 ff. BGB apply without restriction. Komplify provides the platform free from product and legal defects and owes both the agreed and objectively expected quality. The warranty period is two years.

10.3 Warranty for Businesses

For businesses (§ 14 BGB), the warranty is limited to supplementary performance (remedy of the defect). If supplementary performance fails after a reasonable deadline, the business is entitled to further statutory warranty rights. The warranty period is one year from provision.

10.4 Defect Notification

Defects must be reported to Komplify promptly upon discovery in text form (email suffices). The defect notification should include a description of the defect and the circumstances of its occurrence.

11. Updates

11.1 Update Obligation

Komplify provides necessary updates for the duration of the contractual relationship to maintain the contractual conformity and IT security of the platform (§ 327f BGB). This includes security updates and bug fixes in particular.

11.2 Feature Enhancements

Komplify may extend the platform with additional features at any time. Material feature changes affecting the contractually agreed scope of services will be announced to the User at least 30 days in advance. If such changes materially impair the User's access to or usability of the platform, consumers are entitled to an extraordinary right of cancellation within 30 days of being notified (§ 327r BGB).

12. Availability

12.1 Target Availability

Komplify aims for platform availability of 99.5% on a monthly average. The calculation is based on total time minus scheduled maintenance windows.

12.2 Exclusions

The following are excluded from the availability calculation:

  • Scheduled maintenance windows (announced in advance where possible)
  • Disruptions at third-party providers (AWS, Stripe) beyond Komplify's control
  • Disruptions caused by the User or their infrastructure
  • Force majeure (natural disasters, pandemics, governmental measures, cyberattacks)

There is no entitlement to uninterrupted availability.

13. Liability

13.1 Unlimited Liability

Komplify has unlimited liability:

  • for damages arising from injury to life, body, or health
  • in cases of intent and gross negligence
  • under the provisions of the Product Liability Act
  • within the scope of guarantee commitments, insofar as such are agreed

13.2 Limited Liability

In cases of slight negligence, Komplify is only liable for breach of material contractual obligations (cardinal obligations). In such cases, liability is limited to the foreseeable, contract-typical damage. Material contractual obligations are those whose fulfillment is essential for the proper execution of the contract and on whose compliance the User may regularly rely.

13.3 Maximum Liability for Businesses

For businesses, liability for property damage and financial losses caused by slight negligence is limited to the amount of fees paid in the last 12 months, but not exceeding EUR 5,000.

13.4 Exclusion of Liability for Scan Results

Automated accessibility tests do not replace a comprehensive manual audit or legal advice. Komplify does not guarantee:

  • the completeness of detected barriers
  • the legal compliance of tested websites
  • the correctness or feasibility of AI-generated fix suggestions
  • the achievement of a specific accessibility score

The User is solely responsible for implementing measures to achieve accessibility compliance for their websites.

14. Data Protection

Information on the processing of personal data can be found in our Privacy Policy.

Komplify processes all personal data exclusively in the AWS region eu-central-1 (Frankfurt am Main, Germany). No tracking, profiling, or sharing of data with third parties for advertising purposes takes place.

15. Changes to These Terms

15.1 Right to Amend

Komplify reserves the right to amend these Terms with effect for the future, insofar as this is necessary due to changes in law, case law, market conditions, or further development of the platform, and does not unreasonably disadvantage the User.

15.2 Notification and Consent

Material changes will be communicated to the User by email at least 30 days before the planned effective date. The amended Terms only take effect if the User expressly consents (e.g., via confirmation in the platform or by email). If the User does not consent to the changes, the contract continues under the existing terms. In this case, either party is entitled to ordinary termination at the end of the next billing period.

16. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/

Komplify is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

17. Final Provisions

17.1 Applicable Law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers with habitual residence in the EU, the mandatory consumer protection provisions of the country of residence remain unaffected.

17.2 Jurisdiction

The place of jurisdiction for all disputes arising from or in connection with these Terms is Siegburg, insofar as the User is a merchant, a legal entity under public law, or a special fund under public law, or has no general place of jurisdiction in Germany.

17.3 Text Form

Where these Terms require text form, an email to the respective known email address shall suffice.

17.4 Severability

Should individual provisions of these Terms be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall not be affected. The applicable statutory provisions shall apply in place of the invalid or unenforceable provision.